Business Phone Calls: Complaint Handling
“I’m not interested.” “I’m sorry, it’s not for us.” “Is it you again?” “Is it even possible that…?” “I really don’t think that…” “Have you understood the problem or not?!?” Is this all you ever hear on the phone? In this course, you will learn how to handle complaints and objections with minimal effort, and […]
Business Planning: From Idea to Strategy
Do you think you have your own business idea, but you don’t know where to start? Did you ever think: could I have done this too? Are you discouraged because you think that your ideas would not interest anyone? In this course, you will learn to describe your business idea, to transform it into a […]
Challenging the Status Quo
Challenging the Status Quo is a vital part of business development, as those that stand still are likely to fail. This course explores the importance of ancestral and adventurous thinking in the decision making process and uncovers some useful exercises to help you to think outside of the box and gain a fresh perspective. Finally […]
Close More Sales With Virtual Sales Meetings
In this course, you’ll learn the key elements to overcome the difficulties of virtual sales by making the most of your digital sales skills to increase the number of agreements reached with customers.
Closure
How can you turn a project into a learning opportunity? How do you take stock of the work that has been carried out? In this course, we will focus on the closure process and on the project manager’s role at this stage, we will look at what a final report is and analyze the lesson […]
Collaborative Selling
Selling is fast becoming more of a team sport. Although one salesperson typically ‘owns’ the client relationship, due to the changing dynamics and complexities in B2B sales, the need for greater collaboration and selling as a team is becoming a differentiator. This module will cover the underlying skills and qualities that effective collaborators have, and […]
Commercial Communication and Influence
In this course, you’ll learn the key points for influencing customers effectively and positively through communication, involving them in support of particular products and services in order to generate sales, achieve commercial goals and create customer loyalty.
Communicate with Assertiveness
In this course, you’ll learn the key points for developing assertiveness by openly expressing your thoughts, feelings and needs, and respecting yourself and others, with the aim of achieving your goals by strengthening your personal and professional relationships.
Competitive Advantage
What is your secret weapon? A competitive advantage in sales can be compared to an avatar in a video game having a special ability.
Conducting Job Interviews
Do you regularly have to interview for new staff but feel the need to brush up your style? Or maybe you only interview candidates occasionally, and need to look at your interview techniques in depth? This course will help you learn the ropes.