Agile Organisation
Do you know what an Agile company is and what Agile project management consists of? Do you know the difference between Lean, Agile, Scrum, and Kanban? In this course, you’ll learn the differences between an industrial organisation based on a machine model and a post-industrial organisation, which is more similar to a living organism, as […]
Analytical and Critical Thinking in Sales
Analytical and critical thinking skills are important in sales because they allow salespeople to understand their clients’ needs and preferences, evaluate the effectiveness of their sales strategies, and make informed decisions. The acquisition and application of these skills is a valued trait, both within sales organisations and by clients.
Analytical Thinking: The Key To Making Good Decisions
In this course, you’ll learn the key elements to enhance your ability to analyse information objectively. This will help you take better decisions and solve problems more satisfactorily without getting carried away by emotions that can cloud your judgement and harm you. .
Angry Customers (British English)
Maintaining a professional calm approach when faced with angry customers can be challenging! Learn how to defuse anger as you go through the process of resolving the issue and how to achieve an adult to adult, problem solving approach in the face of emotion. (UK Version)
Approaching New Customers
This course explores the interaction between the organisation and its customers. We will look at the importance of knowing your product, building a rapport and understanding the customers needs. You must gather information, present solutions, handle objections and gain commitment to make the sale.
Become A Social Changemaker
In this course, you’ll learn the keys to change reality in all social, environmental and economic contexts, making you an Agent of Social Change in both your personal and professional life and the keys to know how to change your daily habits in order to influence others and promote changes in society.
Being an Agent of Digital Innovation
Do you ever feel tired of your job? Would you like to improve your abilities to have a different view of professional procedures and points of view? Would you like to make changes to your business or simply your everyday routine? What skills are needed and how can they be developed? The web offers a […]
Boost Your Development With New Technologies
In this course, you’ll learn the key points for making the most of the internet and digital tools and using them as a source of personal and professional growth.
Boost Your Initiative and Proactivity
In this course, you’ll learn the key points to learn to take the initiative confidently and fearlessly, and so that this proactivity has a positive impact on results and personal relationships.
Business Case
Take this course to understand the needs of users and respond to their expectations, to generate new ideas, concepts, and hypotheses with brainstorming, and to prototype and test new products/services.