Tackling Problem Behaviour: Types of Dfficult People
This course looks at the underlying psychology behind some common kinds of problem behaviour in the workplace, examines its impact and and provides an essential toolkit for dealing with it effectively. We’ve all come across the person who’s persistently negative, or who loses their temper at the slightest setback, or who plays ‘divide and rule’ […]
Target Setting
How are project objectives defined? How do customer needs become product requirements? In this course, we will look at the process of target setting and the methodological steps for transforming the needs of the end user into product/service performance and specifications that are useful to those who will develop the solution!
Territorial Marketing: Stakeholders and Customers
Do you know how many and who are the people, bodies, and organisations are involved your area, either because they are located there or because they are thinking of moving there or investing in activities and initiatives? The banks, private and public bodies, forces of law and order, sports clubs? All of these are the […]
Territorial Marketing: the Company and Networking
Those who help themselves achieve more than a whole group of people, but those in a network achieve ten times more! The company network is the typical structure of our times. If you’re not in a network…you’re out! In this course, you will see how a company network is structured and what the opportunities and […]
The 5S Method
Do you lose time finding the files you need to finish work in progress? Is your hard disk almost full? Do you not have space because of the volume of paper on your desk? Is your mouse defective and sometimes slows you down? It’s time to adopt 5S method: to separate what you really need […]
The Basics of Promotional Telephone Calls
Are promotional telephone calls nothing but a burden for you? Do you feel insecure every time you pick up the phone? Do you not know what to say and does your voice often tremble? In this course, you will learn to give colour and sparkle to your phone calls, improving day by day, to achieve […]
The Communication Plan
Have you ever had to manage a project in every detail without being able to communicate it? Or have you ever not been able to effectively promote a project that you were in charge of? Do you know the steps to take to create an effective communication plan? Would you like to have the tools […]
The Elevator Pitch
Elevator pitches are common in business and our everyday lives. They can be used at networking events, job interviews or in social situations where you want to communicate the value of something that is important quickly and effectively. The key to delivering a good elevator pitch is preparation and practice.
The Front Line: How to Leave Quality Memories
Do you manage to exceed the expectations of your customers and leave a good memory of your company? This course will teach you how to complete services for customers in the best possible way, in order to ensure they come back and speak well of you.
The Front Line: Looking After the Customer
Have you ever been in a situation where you did not fully understand a customer’s needs? Do you sometimes not feel ready or willing to take charge of your customer’s problems and satisfy their demands? In this course, you will learn to understand customer needs, in order to satisfy them and create customer loyalty.