Problem Recognition
Have you ever found yourself in an unpleasant situation and asked yourself, “Why didn’t I notice until now?” If you discover new problems at the first sign of trouble, you will solve them with less effort when they are small, rather than being overwhelmed by them when they are big and threatening.
Process Management
Do you sometimes feel that the workflow that goes from the raw materials to the finished product is unclear to you? Are you sure you are fully aware of the specific objectives of your function, or do you lose sight of the company’s overall goals? Process management is crucial for moving from an approach based […]
Prospecting
Prospecting is considered by many to be the toughest part of the sales process. It’s what most salespeople struggle with. That’s why it’s important to understand the prospecting process and ensure you have the right planning and focus in place.
Providing a Top Service on the Phone to the Public
In this course, you’ll learn the keys to offering an excellent service on the phone to the public, greet the person correctly, demonstrate a service-oriented attitude to the person you are talking to, project your smile over the phone in calls and promote a positive image of the company when ending the call.
Relating to Your Customers
If your customers are dissatisfied with the service they get, they will probably never tell you directly. Instead, they will simply take their custom elsewhere and may choose to share details of their bad experiences online. In a world where customers have a huge choice of suppliers and a wide range of options for sharing […]
Relationship Building
When you cultivate positive and supportive relationships, you are more likely to feel happy and fulfilled, however when relationships break down you may find yourself embroiled in conflict. This course looks at how to both build and maintain positive working relationships, as well as how to handle conflict situations in the workplace.
Relationship Building in Sales
In business and sales, professional relationships are built on mutual trust, respect and support. When you nurture those relationships, you create an avenue for sharing ideas, iterating on those ideas and creating opportunities. Building and nurturing relationships is an essential skill for a sales professional.
Remote Selling Skills
In this course, you’ll learn the key elements to use technology to your advantage by adapting your sales strategy and bringing your sales skills up to date in order to gain more customers for less effort.
Remote Working Skills
In this course, you’ll learn the key points for effective and efficient teleworking, using the appropriate resources, promoting responsibility and motivation, and maintaining good communication with the team to guarantee that all the shared goals are accomplished.
Renewal Management
For B2B businesses, renewal management is a critical strategy to long-term growth, sustainability and success. It is an important part of the account management process that requires the application of multiple sales skills and competencies.