Omnichannel – Developments in the Store Manager’s role
Are you a Store Manager, and would you like to understand how the omnichannel strategy impacts your business? Would you like to offer customers an increasingly integrated and complete shopping experience? Would you like to enhance your store personnel’s know-how of the advantages of the omnichannel experience? This training course will help you focus on […]
People Management: the 5 pillars of Store team management
Do you want to keep the motivation of your store personnel high? Do you need techniques and tools to manage your team effectively? Do you use feedback to make the most of your team in the store? Do you want to be more effective when training your sales personnel? This course will provide you with […]
Personal Values
Do you understand the core values of your organisation? Do the core values of your organisation correspond with your core values? Do you believe that these core values underpin your behaviours and the work of your team? This course will help you to align yourself with the core values of your organisation, both on a […]
Persuasion: Overcoming Resistance
Do you ever ask someone for something and not get any results? Or is your professional or personal advice appreciated, but not followed? Or do others do exactly the opposite of what you ask? In this course, you will learn to distinguish between inability (I can’t) and resistance (I don’t want to), to recognise them […]
Problem Behaviour: Types of Difficult People
Learn about pleasers, downers, control freaks, shirkers, steamrollers, snipers and fireworks. This short course looks at the impact of problem behaviour and sets out some effective strategies for addressing it. Difficult people can have a huge impact on the working environment. Negative behaviours create stress and conflict and affect our sense of well-being and morale. […]
Public Service: How to Manage Difficult Situations
In this course, you’ll learn the essentials to avoid losing control of procedures in difficult situations with the public and learn how the successful behaviours of this competency can be applied to everyday life.
Reach the Best Version of Yourself to Achieve Your Goals
In this course, you’ll learn the keys for every person to be confident in their competencies to jump to the next level and achieve their goals and everything they set out to do, reaching their full potential and bringing out the best version of themselves.
Recruiting and Interviewing (UK)
Line managers play a key role when hiring, onboarding and setting up new employees for success. This course shows line managers how to recruit, interview and onboard a new team member successfully.
Recruitment and Selection: An Introduction
With organisations around the world struggling to find the talent they need, recruitment processes need to be fit for purpose and enable employers to attract and hire the very best people. This means thinking creatively about how and where positions are advertised, determining the skills, traits and experience that will predict success in a particular […]
Remote Working Without Frustration
In this course, you’ll learn the keys to know how to balance telework and real life by disconnecting when you need to and improving your work-life balance between, thus adding even more value to your company with less stress.