Leadership for Engagement
When can it be said that an employee is engaged? Which factors contribute to increasing the level of involvement of people in organisations? How important is the leadership style? This course explains what is meant by engagement and its implications in the workplace. You will discover the indicators required to understand if and how much […]
Leadership with Emotional Intelligence
How do leaders and managers develop their skills in order to ensure good performance, without losing sight of people’s expectations? Are there dimensions that can make the difference? In this course, we will focus on emotional intelligence as the key to success in terms of leadership and performance. We’ll talk about how important is to […]
Managing Conflict (UK)
Managing conflict constructively can be stressful. Learn how to diagnose the reasons behind a conflict, analyse how your team members respond, whilst developing a successful strategy to mediate and resolve difficulties between two individuals. (UK Version)
Managing Remote Workers
Giving people the flexibility to work remotely can benefit staff and employers alike, enabling organisations to make financial savings and boost productivity while making it easier for their staff to balance the demands of work and home life, reduce the stress, expense and time of the daily commute and focus on tasks without the distractions […]
Managing Virtual Teams
Virtual teams work independently on a shared organisational purpose, using a range of technologies to communicate and collaborate. This course looks at the benefits and challenges of working in a virtual team, the importance of a clear communication plan and the role of the manager in ensuring the teams success.
Motivation and Effective Feedback
Motivation is the key to encouraging your staff to go the extra mile. This course will look at the who is responsible for motivating the workforce, the theories behind motivation and six steps to help you motivate both yourself and others.
Nurturing Your Staff
What do people value about work? How can individual contribution be rewarded in companies? Is it only the pay that matters at work, or do intangible aspects such as development and learning also contribute towards enabling fulfilment? Why do rewards and benefits not have the same value for everyone? In this course, we will discuss […]
People and Perspectives
Developing an ability to acknowledge, appreciate and understand different points of view to our own adds dimension to our own version of reality. As a manager, your ability to acknowledge different perspectives either within your team, in client conversations or with colleagues across business functions will provide you with a more well-rounded understanding of the […]
Personal Credibility
Everything you do or say consciously or unconsciously is either working towards building your profile and credibility or working against it. What will you accept?
Personal Vision
Sales managers must be willing to commit wholeheartedly to their vision, as well as get buy-in from those around them. Your vision can be described like a mission statement that can help you align personally and professionally. It is a powerful barometer that can keep you on track and an active compass when making big […]