Bullying and Harassment (UK)
Bullying and harassment can not only have a very serious impact on the individual involved but can also spread and create a toxic working environment.
Drugs and Alcohol Misuse (British English)
Drug and alcohol misuse can affect an individual, their friends and family, their colleagues and also an organisation’s customers. This course will raise your awareness of drug and alcohol misuse and provide you with practical tips and guidance when confronting these issues in the workplace. (UK Version)
Feeling Resilient (UK)
Modern life places all sorts of demands on our time and energy and can be hard to navigate. Discover how mindfulness can help you stay positive and resilient to setbacks and challenges. This course should last 5-7 minutes and is part of the Mindfulness suite of bite-sized courses. (UK Version)
How to Use AI Responsibly
Artificial intelligence (AI) is transforming the way businesses operate and how we work. It’s important that we all feel comfortable using it and can embrace its potential. Whether you’re new to AI or looking to refine your knowledge, this course offers practical insights and strategies to harness AI’s power ethically and effectively. We’ll explore the […]
Inclusive Management (American English)
Inclusive management involves diversity, equity and inclusion, evolving subjects that can feel tricky to navigate. Although most people see the benefits of a diverse and inclusive working environment, many lack the understanding and confidence to be proactive and play a positive role. This course focuses on providing learners with the skills and confidence to not […]
Inclusive Management (British English)
Inclusive management involves equity, diversity and inclusion, evolving subjects that can feel tricky to navigate. Although most people see the benefits of a diverse and inclusive working environment, many lack the understanding and confidence to be proactive and play a positive role. This course focuses on providing learners with the skills and confidence to not […]
Mindfulness and You (UK)
Practising mindfulness helps you take a step back to reconnect with your environment; be present in the moment and feel in control. Explore the benefits of living in the moment through practical techniques and exercises. This course should last 5-7 minutes and is part of the Mindfulness suite of bite-sized courses.
Unconscious Bias (UK – Employee)
We all have unconscious biases deep-seated prejudices that we don’t know we have, that can affect how we treat other people. In a customer service environment, they can affect how welcome and comfortable our customers feel and how much they trust us. UK English version.
Unconscious Bias (UK – Manager)
Avoid discrimination and support a culture of diversity in the workplace Everyone has Unconscious Biases. We may favour other people because they look or sound like us and dismiss others who are different. These thoughts may inform some or all of our decisions at work whether it is recruitment or promotion of staff or team […]
Disciplinary Procedures: Informal Disciplinary Conversations
This short course provides a step-by-step guide to having informal conversations about minor disciplinary matters, such as phone use, social media and timekeeping. Informal disciplinary conversations aren’t part of an organisation’s formal disciplinary procedure, but they can be a very effective way of tackling issues at an early stage before they become more serious. They […]