Reverse Mentoring
Have you considered how the diversity among staff in your organisation can be a source of rich learning, professional development and market opportunities? How people of different backgrounds, genders, ethnicities, levels of seniority and skillsets can advance their professional and personal development by learning from each other in reverse mentoring opportunities? And how to implement […]
Collective Grief
This short animation follows on from the Understanding Grief and Loss module released last quarter. This animation explores the idea of grief on a public scale and the impact that can have on individuals. The topic is designed to get learners thinking about why those around them might be influenced by the loss of those […]
Communicating with Respect
Communication with customers is the cornerstone of any business, whether in writing like an email or a letter, over the phone or in person. This course will establish the importance of communicating with your customers in a respectful and productive manner. It will explore how reassessing the way in which you treat your customers can […]
Managing Regulatory Reviews and Audits
This Learning pathway supports you and your firm to prepare for and navigate interactions with regulators and auditors. It will help you understand your responsibilities and accountabilities relevant to your role, recognise how strong governance, risk controls and robust audits can help your organisation grow, adopt best practices, and stay compliant. The activities in this […]
Tackling Mental Health Stigma and Discrimination
Stigmas and discrimination can manifest itself in many different ways. Sometimes it’s subtle, other times it can be more obvious. This module explores what you and your organisation can do to help tackle stigmas and discrimination relating to mental health.
Workplace Bullying
This module explores bullying in the workplace. We will look at the signs and symptoms of bullying, the reporting process and the responsibilities of employers in relation to bullying in the workplace.
Cyber Security Awareness: What on Earth is ChatGPT?
In this course, you will learn what ChatGPT is, how it is being used and how it may be used maliciously. The course will also cover how you can stay secure.
Cyber Security Awareness: What on Earth is the Metaverse?
In this course, you will learn what the ‘metaverse’ is and how you can stay secure when using it.
Excellency in Customer Service in the Public Sector for Senior Citizens
In this course, you’ll learn the keys to offer an excellent service to elderly customers in the public sector, learn how to manage senior citizens to improve the quality of services in the public sector, eliminate prejudices towards this group of clientele and show an approachable, trustworthy and empathetic attitude towards the elderly clientele.
Going Electric: Join The E-Mobility Revolution
In this course, you’ll learn the keys to understanding what electric mobility is all about and how, by using electric transport and renewable energies, we can gradually reduce the environmental pollution caused by the use of fossil fuels.