The power of order: from disorganisation to productivity
In this, you’ll learn the essentials to implement this technique in order to be an organised person in your work environment. The guidelines are applicable to your workspace whether at the office or at home, and to whatever electronic device you use (e.g. mobile phone, tablet, PC or laptop).
The Rules of Brainstorming
Do you ever need a new, different, brilliant idea, but nothing comes to mind? Or you can’t find a way through a particular problem or issue. In this course, you will learn how to organise and lead brainstorming effectively. You will also learn techniques to produce, organise, and select ideas and creative solutions for a […]
The Strategic Role of Marketing
Does competition in your market scare you? Is interpreting new markets increasingly difficult? Do you wonder why you recognise some companies or products more easily than others? In this course, you will learn to use strategic marketing to drive sales, increase market share and profitability, and develop customer loyalty.
The Ten Dimensions of Service Quality
Are you sure you’re offering all-round quality service? Or sometimes when there’s not much time available, do you overlook some detail? Is your customer…always right? With this course, you will learn the ten dimensions of service, so you can manage any situation with professionalism and go beyond your customers’ expectations.
Time Management in Sales
Each year, there are roughly 255 working days, although this varies depending on countries, with any local holidays that are observed. This number becomes fewer still when we take into account holiday allowance and time-off taken to recover from illness. Suffice to say that time is precious in sales. The question is: Are you managing […]
Understanding Customer Needs
Have you ever been in a situation where someone wants to “sell” their solution to a problem, without bothering to find out what your real need is? And have you had the feeling you are not being listened to or understood? In this course, you will learn to understand what type of customer you have […]
Understanding Relationships
Do you feel that you don’t understand what the other person is trying to say? Do you think you understand what the other person wants to say, but you realise that you have got the wrong end of the stick? This course will help you avoid misunderstandings, faux pas, and communication difficulties in your interactions […]
Upselling and Cross-selling
For account managers, upselling and cross-selling are proactive techniques that help to strengthen the client relationship, create opportunities for growth and increase overall revenue.
Verbal Communication for Sales
One of the most commonly used forms of communication is through speaking or verbally. What we say and how we say something can impact whether a sale closes or falls through.
Versatility and Multi-Tasking
In this course, you’ll learn the key points in order to be open-minded and learn to become more versatile and proactive, acquiring the necessary tools to adapt to markets, companies and processes which are continuously changing.