Decision-making
Sales managers must avoid procrastination and make difficult decisions when required in a timely fashion. Once a decision has been taken, it’s crucial that this is communicated effectively with the team. This module reveals what the impact of poor decision-making can lead to, as well as providing advice and tools on how to become more […]
Developing Team Trust (British English)
Research indicates that a team with a strong foundation of trust between each other and in their leader is more agile, more productive, more creative, more innovative and more fun to work in. Explore what people think ‘trust’ means and learn how to generate and maintain trust between your team members and between yourself and […]
Difficult Conversations
Difficult conversations come in all shapes and sizes. It might be tackling an employee’s poor performance, breaking news of redundancies, or dealing with a sensitive personal issue affecting a member of staff – but whatever the issue, being able to approach tricky conversations with confidence is a crucial skill for all leaders and managers. Combining […]
Digital Natives
Have you ever wondered who the digital natives are? What changes they can bring to the workplace? And how to approach cross-generational organisation? The context of constant change, global access, information overload, and the rapid evolution of new technologies have produced changes in the way new generations act, work, and live. The objective of this […]
Disabled Adventures in Customer Service
In this course, we take a wry look at customer service from the perspective of disabled customers and service users through the experiences of a group of disabled professional comedians from the comedy collective Abnormally Funny People. Guided by founder member and leading disability trainer Simon Minty, the course provides personal insight and guidance on […]
Effective Questioning for Learning
This module will give you the skills you need to ask questions effectively, ultimately enhancing learning outcomes for those receiving the training.
Embarrassment
Do you often feel uncomfortable, observed, judged? This course will teach you how to prepare yourself to approach any situation calmly and with poise, as well as how not to be too hard on yourself.
Encouraging Cooperation
Do you know the example of a player who does not pass the ball to his companions, but tries to do everything by himself and is invariably stopped by the opposition of two or three opponents? Have you ever said, or heard others say to you, “Well, if I have to explain how something has […]
Enhancing Shared Responsibility Within Your Team
In this course, you’ll learn the keys you need to implement good practices and to organise tasks and people’s time in a coherent and equitable manner, helping drive your team’s commitment and doing so in an inclusive and equitable way.
Essential Digital Skills: Digital Communication
Essential Digital Skills is a suite of courses for learners who want to develop their online communication skills and become more aware of how to stay safe when using devices, in order to interact more effectively in the workplace. In this Digital Communication course we will explore: The different types of communication platforms and how […]