成功的秘诀:处理艰难对话 – 微课程 (ZS)

艰难对话的形式和大小各异。它可能与员工的糟糕绩效、裁员或处理影响员工关系的敏感个人问题有关,但无论是什么样的问题,从容处理棘手的对话是所有领导者和管理者都应具备的重要技能。

采购、销售和营销的反腐败

在线学习课程“采购、销售和营销的反腐败”向您展示如何处理在工作环境中给您的利益。您将通过示范性的情形和实用的示例,在讲师指导下学习培训内容,例如:了解如何正确地评估利益,如何根据规则处理邀请和礼物,或者如何拆穿隐蔽的利益输送方法。 作为从事采购、销售或营销的员工,您面临特别高的腐败风险。请通过此项精彩的互动式网上学习,做好预防腐败的准备!只需 25 分钟,您将了解如何防止贿赂和以权谋私,如何在违反合规规则时采取恰当的行动。

出口管制和应对禁运

在线学习课程“出口管制和应对禁运”展示禁运可对您的工作产生怎样的影响。您将了解在出口管制方面应当注意什么。 其中有一项是深入了解哪些商品和服务可能受禁运影响,以及您应当检查什么。通过此在线学习,您还将了解货物盗用以及美国出口管制法的特殊要求。 只需 15 分钟,您就能成功完成此项精彩的互动式在线学习。之后,您将为促成禁运合规做好充分的准备。

供应链法

此培训旨在让您针对《供应链法案》(Supply Chain Act) 做好最佳准备并遵守尽职调查义务。

Active Listening Training

This Active Listening Training course has been designed to help users gain an understanding of what active listening is, why it is effective, and what can be done to improve this skill.

Customer Service Training

The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers. This online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion.

Energy Efficiency Awareness Training

In this Energy Efficiency Awareness Training course, we look at the importance of energy efficiency whilst also offering tips for improving your use of energy in the workplace and when working at home.