Comment Donner Le Meilleur Service Client En Ligne
Dans ce cours, vous apprendrez les clés pour offrir un service au client dans des environnements numériques tout en étant capable de répondre de manière efficace aux exigences du consommateur numérique omnicanal en offrant un bon service client.
Comment Être Un Intrapreneur Au Sein De Votre Équipe
Dans ce cours, vous apprendrez les clés pour être capable de présenter et de générer des idées, des propositions et des initiatives dans l’entreprise qui engendreront de nouvelles opportunités d’amélioration ou de commerce, et qui pourront apporter des avantages spécifiques à l’équipe et à l’entreprise.
Remote Working: How to Prevent Occupational Hazards when Working from Home or Remotely
In this course, you’ll learn the keys to understanding the particular physical and mental health risks faced by anyone working from home or remotely, to know how to prevent them and reduce their impact on performance and well-being
Sales Mindset
Your mindset can be your greatest asset. In sales, understanding and consistently applying the fundamental behaviours, habits and the right beliefs will create differentiation, and support your development and growth.
Self-motivation for Public-sector Professionals
In this course, you’ll learn the keys to people working in the public sector on how to be a role model of self-motivation and spread their motivation to their colleagues, so that public bodies are trusted by members of the public and have a good reputation among them.
Solutions to make your computer run faster
In this, you’ll learn the essentials to improve your computer’s performance, thus preventing it from freezing up or running too slowly.
Super Brain: Master Your Memory, Attention and Mind
In this course, you’ll learn the keys to develop a super brain, techniques and methods to improve memorisation and attention, making the most of your brain in a fun way.
Sustainable Business Management
This pathway aims to increase awareness about sustainable business management. It provides an overview of how organisations can implement change and transform the way they do business, so they are fit for a net zero economy. This pathway explores key elements of sustainable business management, including strategy development, data measurement and reporting, compliance requirements, greenwashing […]
Thanks for the Feedback!
When you receive negative feedback, do you feel “wronged?” Do you justify yourself? Do you feel frustrated? Incapable of reacting? Do you try avoid confrontation so you won’t be criticised? This course will help you process the feedback you receive, turning it into the starting point for your personal improvement.
The Balance Sheet
Do you know how to interpret a financial statement or is it a mysterious and unreadable document for you? Do you think the financial statement is something reserved exclusively for experts, or that it’s a tool to know so you always keep pace with economic, business, and social dynamics? In this course, you will learn […]