In this course, you will examine what customer service is, what impact it has on organisations and how you can measure it. You will explore the link between customer service and customer satisfaction, using examples to identify good and poor practice, and identify some of the skills that you need to deliver good customer service.
Finally, you will consider how these skills can be used to good effect when customers make contact – such as in person, by telephone, by letter or electronic means (including social media).
This course is just one part of what you can access through My eLearning Hub.
With more than 5,000 online courses available, your organisation can build a training library that supports compliance, personal development, leadership, health and safety, wellbeing, workplace skills and much more.
Instead of trying to manage training through scattered spreadsheets, email reminders and disconnected platforms, My eLearning Hub gives you one place to assign courses, track progress and see who has completed what.
Managers can support their teams with relevant learning. Compliance leads can keep evidence in one place. HR teams can give people easier access to the development they need. And learners can complete courses at a time and pace that works for them.
Whether you need one course, a full training pathway or a wider eLearning solution for your workforce, My eLearning Hub gives you the structure to manage it properly.
Speak to us about this course and find out how My eLearning Hub can support your organisation with access to over 5,000 courses.
