It’s an unavoidable fact of life that we’ll come up against angry people or emotionally charged situations from time to time. It could be on the front line of customer service, dealing with a volatile colleague or managing interaction with a dissatisfied client. Whatever the situation, it can be hard to decide the best course of action when we’re faced with explosions of temper, rudeness and aggressive behaviour – but being able to do so is a key part of effectively managing our working relationships.
Using a combination of drama and expert analysis, this briefing looks at why people react with anger and provides guidance on dealing with emotionally charged situations and finding a way forward.
This course is just one part of what you can access through My eLearning Hub.
With more than 5,000 online courses available, your organisation can build a training library that supports compliance, personal development, leadership, health and safety, wellbeing, workplace skills and much more.
Instead of trying to manage training through scattered spreadsheets, email reminders and disconnected platforms, My eLearning Hub gives you one place to assign courses, track progress and see who has completed what.
Managers can support their teams with relevant learning. Compliance leads can keep evidence in one place. HR teams can give people easier access to the development they need. And learners can complete courses at a time and pace that works for them.
Whether you need one course, a full training pathway or a wider eLearning solution for your workforce, My eLearning Hub gives you the structure to manage it properly.
Speak to us about this course and find out how My eLearning Hub can support your organisation with access to over 5,000 courses.
