Argumentaire de vente : Propositions convaincantes
In this course, you’ll learn the keys to develop a good commercial argumentation and differentiate yourself from the competition, capturing the customer’s attention, increasing your level of sales.
Techniques de vente : Approcher le client
Have you ever felt ill at ease when first meeting a client because you were wearing the inappropriate clothes? Did you greet him with awkward movements and an unsteady voice? Does the first approach with a client seem like an insurmountable obstacle? In this course, you will see how to prepare yourself and how to […]
Techniques de Vente : Conclure la Vente
Have you ever “lost” a customer at the moment of closing a sale? Have you ever thought, “That’s it, I’ve done it,” then to find out that you haven’t sold anything? In this course, you will see how to effectively manage the closing moment, so that you can be certain not to make mistakes right […]
Techniques de vente : Éliciter des informations
Have you ever offered a product or service to a client without arousing the slightest interest? Or fallen into the trap of giving the client “the third degree” while you were trying to understand the client’s needs? In this course, you will see how to collect the information you need to make an offer that […]
Techniques de vente : Surmonter les objections
“I’ll never use the product you’re offering me.” “Well, to be honest with you, I don’t think I would ever use it!” “It’s not for me, goodbye!” Do your customers’ objections leave you speechless? With this course, you will see how to manage and use them to overcome your customers’ doubts and thus get closer […]
Techniques de vente : Présenter votre produit ou service
Do you always offer your customers a tailor-made product or service? Are you really sure what satisfies your customers? Your products and services are unique, fantastic, great value…but do you struggle to sell them? In this course, you will see how to manage the moment of sale – how to present your products or services […]
Techniques de vente : Obtenir des recommandations
Would you be happy if all your customers introduced all their contacts to you so that you could set up other deals? Would you be happy if all of your customers promoted your business or organisation? In this course, you will see how to obtain a referral, in other words how to use your relationship […]
Satisfaire les clients exigeants
Part of the Customer Services Fundamentals range of courses brought to you by Engage in Learning. Every customer is different! Explore how to help a sample of different challenging customer situations with a friendly, calm and professional approach including: an uncommunicative customer, a customer who is wrong, an indecisive customer, a rude customer, and a […]
Planification
Do you ever think about the importance of devoting time and attention to planning? In this course, we will take a look at the basic steps of the planning process, the tools and techniques that we can use to properly estimate of the duration of the activities and the resources needed, and the links with […]
Scope and Scope Statement
Do you already know in what document you can find an initial description of the project deliverables and the related work required to deliver them? Have you ever wondered what happens if certain elements of the project scope are unclear? In this course, we will look at what the scope statement is, its main objectives […]