Qu'est-ce qu'un projet ?
“We have to increase sales!” “We need to launch new products!” “It’s urgent!” “There’s no budget!” “Where did this new problem come from?” If you have often heard these phrases in your organisation, this course will teach you that a project must put together often conflicting elements, such as time, costs, quality, and the different […]
Gagnant-gagnant : la négociation pour parvenir à des accords et renforcer les relations
Dans ce cours, vous apprendrez les points clés pour maîtriser toutes les étapes d'un processus de négociation dans le style de l'université de Harvard, afin que des accords satisfaisants puissent être atteints par les parties impliquées dans le processus, renforçant ainsi les relations entre elles, atteignant des accords rentables et stables et résolvant rapidement les conflits.
Structure de découpage du travail
Did you know that a Work Breakdown Structure (WBS) was used for the first time by NASA to manage the Apollo program in the 1960s? In this course, we will take a detailed look at the usefulness of a WBS. This tool represents the project in a logical hierarchical map, like a family tree. We […]
Travailler sur des projets
Can you manage your time to obtain concrete results at the end of your work? Do you follow orders and live day by day, or do you work according to a clear project that is shared amongst your whole team? This course will explain the basics of working on projects.
Diplomatie au travail
Diplomacy and tact are essential workplace skills which take time, patience and good judgement to develop as each person and situation is unique. By honing these skills you will be able to convey your ideas or opinions without damaging relationships or causing offence. This course explores why diplomacy is important, how to become a diplomat […]
Une Perspective Positive
A positive perspective allows us to perceive every situation in a proactive, productive light, focusing on positive outcomes instead of being weighed down by negativity. This change in perspective can have a similar positive effect on our relationships with other people, at home and in the workplace. This course will establish the value of a […]
Chaîne de blocs
Is it possible to make a wire transfer without having to go through a bank? Is it possible to make exchanges without a third party certifying who we are? Some experts say Blockchain will mean for business what the internet was for communication. Security, transparency and speed are just some of its benefits.
Agents conversationnels et assistants virtuels
Assistants that allow us to manage small daily tasks? Software like Siri and Cortana are just the gateway to the wide world of chatbots, which promise to become an even bigger part of our lives in the years ahead. This applies not only to the home, but also the workplace where these digital tools will […]
Gestion des conflits pour les professionnels du secteur public
In this course, you’ll learn the keys for how people who work in the public sector can better manage conflicts. The course aims to give professionals the right tools to deal with both their own colleagues and well as with everyday citizens so that people can have more trust in their public bodies and the […]
Connectez-vous et faites preuve d'empathie envers les autres pour éviter les malentendus.
Dans ce module, vous apprendrez les bases pour permettre à l'apprenant d'appliquer des techniques et des astuces pour mieux comprendre les gens et éviter les malentendus.