Conversations difficiles
Difficult conversations come in all shapes and sizes. It might be tackling an employee’s poor performance, breaking news of redundancies, or dealing with a sensitive personal issue affecting a member of staff – but whatever the issue, being able to approach tricky conversations with confidence is a crucial skill for all leaders and managers. Combining […]
Natifs numériques
Have you ever wondered who the digital natives are? What changes they can bring to the workplace? And how to approach cross-generational organisation? The context of constant change, global access, information overload, and the rapid evolution of new technologies have produced changes in the way new generations act, work, and live. The objective of this […]
Aventures pour personnes handicapées dans le service à la clientèle
In this course, we take a wry look at customer service from the perspective of disabled customers and service users through the experiences of a group of disabled professional comedians from the comedy collective Abnormally Funny People. Guided by founder member and leading disability trainer Simon Minty, the course provides personal insight and guidance on […]
Questions efficaces pour l'apprentissage
Ce module vous donnera les compétences nécessaires pour poser des questions efficacement, améliorant ainsi les résultats d'apprentissage pour les participants à la formation.
Gêne
Do you often feel uncomfortable, observed, judged? This course will teach you how to prepare yourself to approach any situation calmly and with poise, as well as how not to be too hard on yourself.
Encourager la coopération
Do you know the example of a player who does not pass the ball to his companions, but tries to do everything by himself and is invariably stopped by the opposition of two or three opponents? Have you ever said, or heard others say to you, “Well, if I have to explain how something has […]
Renforcer la responsabilité partagée au sein de votre équipe
Dans ce cours, vous apprendrez les clés nécessaires pour mettre en œuvre de bonnes pratiques, organiser les tâches et le temps des personnes de manière cohérente et équitable, afin de stimuler l'engagement de votre équipe et ce, de manière inclusive et équitable.
Compétences numériques essentielles : Communication numérique
Essential Digital Skills is a suite of courses for learners who want to develop their online communication skills and become more aware of how to stay safe when using devices, in order to interact more effectively in the workplace. In this Digital Communication course we will explore: The different types of communication platforms and how […]
Efficacité et productivité quotidiennes pour les employés de la fonction publique
Dans ce cours, vous découvrirez les clés pour gérer efficacement votre temps et augmenter votre productivité.
Faciliter et développer l'équipe de vente
Has your team lost focus and become demotivated? Do they lack the support to do their jobs properly? Do you struggle to retain good salespeople? In this course, you will learn how to keep your team focused and motivated by facilitating the resources they need and developing their skills and career opportunities.