How to Negotiate with Aggressive People
In this, you’ll learn the keys for how to deal with aggressive people when negotiating.
How to Negotiate with Unreasonable People
In this, you’ll learn the techniques and tips to master negotiations when they feel that the other party is not being cooperative, turning the negotiations into a struggle.
How to Persuade While Listening
Are you ready to listen to what another person has to say? Do you pay attention or do you think about what you would like to say instead? Can you ask the right questions to understand the other person’s point of view? With this course, you will learn how to master the art of effective […]
How to Provide the Best Online Customer Service
In this course, you’ll learn the key points for delivering customer service in a digital environment, so you are capable of responding effectively to the demands of omnichannel digital consumers, offering good customer service.
How to Write a Curriculum Vitae
A curriculum vitae is like a calling card for job applications; will yours make the right impression? Did you know that in the early stages of selection, the person in charge only dedicates a few seconds to every application? Did you know that there are many ways to write a CV, but that few are […]
Improve Your Daily Efficiency and Productivity to Achieve Better Results
In this course, you’ll learn the key points for improving your personal organisation which allows you to boost your daily efficiency and productivity thanks to better handling of external devices, a correct approach to goals and priorities and the management of available resources.
Innovez par votre imagination
Do you sometimes find yourself with your mind elsewhere, or struck by some detail that has nothing to do with what you were doing? Or having to find a solution, but seeing everything before you negatively? In this course, you will learn to manage your imagination in a useful way, to seize random elements and […]
Integrative Negotiation
“I’ll try asking, but he won’t ever grant it to me!” “I will not give in on this.” How many times have you heard phrases like these? In this course, you will find useful tips to conduct a negotiation that is mutually beneficial in the best possible way.
Introduction to Account Management
Proactively managing and prioritising customer relationships is vital to the success of every organisation. Whilst the role of account management may seem self-explanatory, in practice, understanding and executing on the activities involved requires careful consideration and planning. By implementing account management successfully, an organisation can retain its core customers and grow those relationships organically.
Introduction to Communication for Sales
Effective communication is one of the most essential sales skills. When we think of the most powerful leaders, business people, and effective change agents in the world, we realise that they all have one thing in common: an ability to effectively communicate their intended messages. This skill is not limited to them, but it is […]