Asking the Right Questions
Questions form part of our everyday lives, but why do we ask them? This course explores the different types of questions and the situations in which they are most effective. We will also look at questions that should be avoided and how to set the scene for effective communication.
Autofocus : Votre arme secrète contre la procrastination et le stress au travail
Dans ce guide, vous apprendrez les bases pour trouver des alternatives aux techniques traditionnelles et numériques afin de lutter contre la procrastination et le stress au travail.
Avoiding Workplace Conflict
Conflict can be immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments in an organisation. Wherever it manifests itself, conflict is a major cause of […]
Les bases de la communication écrite
There is a Latin proverb that says, “Verba volant, scripta manent.” Words fly away, but writing remains, always ready to be read again. It’s true that writing is hard work, but it’s also a way to speak without being interrupted. In this course, you will find tips for improving your ability to write by becoming […]
Better Judgements
Involving an internal thought process, through which a decision is made, judgements impact all aspects of our lives. This module looks at how judgements are made, the barriers to better judgements and how they can be overcome by countering default bias, taking risks and learning from experience.
Body Language
Body language forms an essential part of communication, with the interpretation of non-verbal signals as important as understanding whats being said. In some cases first impressions are formed without a word being spoken. This course explores the interpretation of body language, eye contact, gestures and facial expressions in everyday communication.
Brand and Reputation
Brand and reputation are vitally important to the success of an organisation. This course explores the way in which brands are perceived and the benefits of generating a positive public perception. We will examine the CORR model which links experiences, feelings and behaviours and finally look at the impact of staff attitudes on the reputation […]
Bringing Presentations Alive
Using tips and techniques to help you add impact to your presentations. Bring your presentation alive with our kitbag of tips and techniques that will add impact and style to your delivery
Business Writing
Do you feel the documents you write are hard to read? Do you promise yourself to be brief but instead you always find yourself writing pages and pages? In this course, you will learn how to write professional documents with clarity and effectiveness.
Calm in Conflict: Managing a Conflict at Work
In this course, you will learn what conflict is, the causes of conflict, how and why conflict arises and signs and symptoms of conflict. You will also learn what conflict management is, the stages of conflict, styles for managing conflict and legal issues. Finally, you’ll cover conflict resolution strategies and managing conflict effectively.