The Need for Strategy
Different organisations have different cultures, a system of shared values and beliefs that establish an organisational way of life. Its important to analyse the organisational culture before implementing a change, you therefore need to analyse the organisation itself. This course explores the 7s framework which looks at strategy, structure, systems, shared values, skills, style and […]
The Path to Customer Success
Are you aware of the changes taking place in the relationship between buyers and sellers? Do you know what is meant by customer success? In this course you will explore the concept of customer success, the differences with customer services and what skills are needed to get the most out of the relationship with the […]
The Sales Function
In a business, the role of sales is to lead the revenue generation process by selling products or services to its clients and prospects. Without revenue, a business will not survive. The focus for this module is to provide an overview of the role of the sales function and focus for different teams in the […]
Thinking Creatively (UK)
Solving problems as a team needs a range of different thinking styles. Learn how to overcome blocks to creative thinking in the team and harness different thinking styles. Explore how to help your team approach problems positively and enthusiastically using a six stage process.
Time Management
Time management is a vital skill to ensure personal success. This course will provide learners with different ways of improving their own time management ability
Tips for the Interviewee
To help interviewees prepare for the interview process, this course explores the different types of interview, offers suggestions on how to prepare for the interview, what to expect from the interview and tips for answering questions.
Training and Instruction in The Workplace
In this course, you’ll learn the key points to give on-the-job training to any employee, regardless of their professional maturity, expertise or skills. Also provide guidelines for every stage of professional development so employees feel motivated and supported throughout the learning process thanks to explanation, demonstration, observation and feedback techniques.
Training for Non-Trainers
Employees are often required to learn new skills. You dont have to be a professional trainer to deliver a lesson. This course will look at the different training methods and the pros and cons of each. The creation of a lesson plan is essential for any training session and this course will guide you through […]
Turn Reactive Sales Into Proactive Sales
In this course, you’ll learn the key points for learning how to sell proactively, taking the initiative and anticipating customer needs in order to strengthen your relationship with them.
Understand Business
This course created by ILM has been designed to help you understand organisations, the business environment, business planning and reporting.