Listening in Meetings
Have you attended meetings where it was difficult to understand what was said? Or was everyone speaking at the same time and not listening to each other? In this course, you will learn how to prepare and participate in meetings so you can listen fully and also make your voice heard.
Listening to Ourselves
Do you feel you are taking a path that should not be yours? Do you carry on through inertia and tell yourself that it’s the right thing to do because others expect this from you? Do you give yourself the blame every time you make a mistake? This course will help you to listen to […]
Making Requests Assertively
When you want something, are you ever afraid to ask for it? Or do you make timid, vague requests? Are you sometimes upset about not having received something you were expecting? In this course, you will learn how to ask gently but firmly, without fear of refusal!
Manage Personal and Professional Development
This course, created by ILM has been designed to help you understand and identify your own personal and professional development needs, as well as show you how to create and maintain your own development plan.
Manage Personal Performance and Development
This course has been designed by ILM to help you manage your own performance, understand your preferred learning style, plan your personal development, and make the best use of your time.
Manage Your Project With Agile Methodologies
In this, you’ll learn the keys to adopt agile methodologies in your company and adapt to market changes quickly.
Managing Conflict Without Verbal Attacks
In this, you’ll learn the essentials to provide the learner with techniques and tips so they have the tools to manage conflicts without verbal attacks.
Managing Expectations
The management of expectations is vital to the success of any organisation that intends to have a productive relationship with their customers. This course explores the effect that unrealistic customer expectations can have on their relationship with your organisation, and details how best to manage these to improve the current and future customer experience.
Matching Needs (British English)
Once you really understand what the customer needs, you can use your knowledge, experience and judgement to give your customer what they want. (UK Version)
Meeting Planning
Athletes are obsessed with preparation and planning because they recognise that to achieve their goals, they need to set themselves up for success and maximise the limited opportunities that they have to perform. It is this mindset and obsession with preparation and planning that every salesperson should have towards each client interaction and meeting.