Problem Solving
Have you ever felt threatened by something bigger than you, and felt like running away or not acknowledging the threat? Or to commit to solving a problem when the real problem was something else which was not well-defined? In this course, you will find some tips for dealing with problems calmly and professionally, and for […]
Personal Productivity in Open and Collaborative Spaces
In this course, you’ll learn the keys to take advantage of the new open and collaborative workspaces and make the most of their dynamic environment to improve your productivity, cooperation with co-workers and the well-being of you and your team.
Post-Sales: Developing Customer Loyalty
After their first purchase, would you like your customers to buy your product or use your services again? In order to go beyond a single sale you need to manage the relationships with your customers. In this course, you will discover the necessary strategies to gain customer loyalty and build a long-term relationship.
Post-Venta: Asegurando la Satisfacción del Cliente
Do you always provide customer support to your customer after the sale? Do you take the trouble to check if they are satisfied with the product or service? If they need you, do they know where to get hold of you? For a good salesperson, the sale really begins after the purchase! In this course, […]
Post-Sales: Managing Customer Complaints
“I’ll never buy anything from you again!” “Don’t consider me your customer anymore!” Are your customers always satisfied with the choices they made? Is your post sales approach characterised by idyllic relationships or arguments and disputes that need to be resolved? What is the best way of managing a complaint? In this course, you will […]
Preparing for Sales: Managing Your Diary
Do you always manage to organise appointments with your clients in the best possible way? Have you ever forgetten one of them? Or make too many appointments one day and not enough on the next? Is your diary a bit confused? In this course, you will see how to manage your appointments and how to […]
Preparing for Sales: Tactics
Have you ever been caught off-guard in front of your client and unable to find reasons to offer your product/service? Would you like to know the questions the client will ask you, so you can anticipate the answers? In this course, you will see how to prepare for sales by establishing the best tactics for […]
Preparing for Sales: the Strategy
At the end of a sales campaign, do you find yourself still far from the goal? You don’t understand why it wasn’t successful, even though you did exactly the same things as in the previous campaign that you closed brilliantly? Do you want to understand how to avoid repeating the same situation? This course is […]
Preparing to Lead a Meeting (UK)
Leading a successful meeting starts with careful planning. Learn how to create clear and achievable objectives for your meetings, and how to construct an agenda that engages attendees and helps the team achieve its goals. (UK Version)
Proactivity
Do you wait for events to happen or act in advance? Do you continue looking for solutions even if you have not achieved the results, or stop and expect things to sort themselves out after a few attempts. With this course, you will learn how to choose behaviour that is appropriate for the circumstances and […]