Netiquette: Rules of Digital Behaviour
Are you ever unsure about the level of formality to use for a message? Do you ever read posts that you consider unpleasant in tone? Or even receive emails with generic subjects where you can’t understand the content? To have clear online communication without misunderstandings and to avoid faux pas, you have to shape the […]
Planning for a Crisis
In 2017 there was a 25% increase in the number of reported crises in comparison to previous years, with 60% of senior executives believing their firms face more crises today than they did a decade ago, both in terms of frequency and intensity. This course explores the crisis management process, looking into how organisations can […]
Presenting Data
A key skill for any employee is the ability to present raw data and use it to persuade audiences. This course will explore the different options for displaying data, including bar charts, line graphs, pie charts and pictograms and how to choose the right one to present your data with maximum impact.
Procure Products and Services
This course, created by ILM has been designed to help you understand the procurement process (it isn’t as complicated as you think). Learn about ‘supply chains,’ ‘lean’ and ‘just-in-time.’
Self-Confidence as a Lever for Achieving Your Goals
In this course, you’ll learn the key points to develop self-confidence, improve self-certainty, increase your self-esteem and recognise your self-worth so that you can overcome your fears and limiting thoughts which impede or make it difficult for you to tackle new, growing challenges.
Setting Objectives
Objectives provide individuals with a sense of direction. This video explores the four types of objectives and the characteristics of each. We will look at the S.M.A.R.T method of setting objectives and the two primary approaches, top down and bottoms up.
Experiencia Plata: Excelencia en el Servicio al Cliente con la Generación Mayor
En este curso, aprenderás las claves para ofrecer un servicio excelente a clientes de la tercera edad, eliminar prejuicios hacia los clientes mayores, mostrar una actitud cercana, de confianza y empática hacia ellos y utilizar una comunicación clara y adaptada al nivel y características de los clientes mayores.
Strategic Planning in Line with the SDGs
In this course, you’ll learn the keys to meeting the objectives of ending global poverty, protecting the planet and ensuring prosperity for everyone across the world through the Sustainable Development Goals.
Sustainability
This course explores the importance of sustainability and ways in which we can reduce our harmful impact on the environment to make a better world for future generations. It looks at the consequences of inaction, the importance of environmental awareness, and looks to individuals, businesses and governments to bring about change.
Sustainable Development
This course will introduce to you the concept of sustainable development and will give you an overview of the key milestones including the five principles of sustainable development and the key action areas to meet them.