Disciplinary Procedures: Formal Disciplinary Meetings
This course provides a step-by-step guide to chairing a formal disciplinary meeting to investigate allegations of poor performance or misconduct by an employee. A formal disciplinary meeting will be held as part of an organisation’s disciplinary procedure, usually to consider some aspect of misconduct or poor performance. If you’re asked to chair such a meeting, […]
Find Your Role
Everyone has a role to play in a team. Management theory identifies nine roles that are essential to the success of a team. This course explores the nine roles and the characteristics of each. We will look at how performance can be improved in teams and uncover some destructive behaviours that can occur if team […]
Flexibility
Do you sometimes get the impression that the world around you is moving too fast and is escaping your grasp? Do you feel that you don’t understand your colleagues, work environment, or technology? Or do you find yourself doing the same things, even when you see that they no longer work as before? In this […]
Guide to Motivating Unambitious People
In this, you´ll learn the keys to learn how to motivate people without ambition.
Guide Your Company’s Culture Towards Digital Transformation
In this course, you’ll learn the key points for carrying out the cultural change needed within the organisation to address its digital transformation in a disruptive way, involving company employees and achieving a sustainable competitive advantage.
How to be a good field coach for your sales team
In this, you´ll learn the essentials to good field coaching, allowing you to see the attitude of your sales staff and improve their behaviour.
How to Create a Culture of Sustainability within Your Team
In this course, you’ll learn the key tips to achieve a sustainable and environmentally conscious lifestyle, encouraging others to change their daily habits for a more sustainable society
Aumentar la Satisfacción del Cliente Creando una Cultura de Experiencia del Cliente
En este curso, aprenderás los puntos clave para liderar equipos orientados al cliente, enseñando la importancia de crear experiencias positivas para los clientes, transmitiendo lo importante que es que cada profesional se centre en la satisfacción, adquisición, fidelización y retención del cliente, y creando equipos y entornos comprometidos que causen una impresión positiva en los clientes.
Influencing in Meetings (British English)
Do you wish you had more influence in meetings? Learn how to set realistic objectives and expectations and plan how to achieve them. Explore how effective personal communication skills, such as building on other people’s contributions, can increase your sphere of influence. (UK Version)
Leadership Focussed on Staff Development
How much energy do we put into enabling colleagues to develop and grow? Do we tend towards a command and control management approach, or do we act as leader-coaches who invest in enhancing the autonomy and development of others? Do we consider ourselves as credible reference points for the teams and individuals we guide? In […]