Collaborative Working
This course explores the reasons for collaboration in the workplace, the different types of collaboration and the key to successful collaboration, including establishing a strong team and picking the right tools for the job.
Communicate Work-related Information
This course, created by ILM has been designed to help you understand and choose the best way to effectively share information in the workplace.
Communicating Under Pressure
Communicating under pressure is an essential skill for all employees, as there may be times where they are confronted with difficult situations and how they handle the related conversations will determine how well the individuals, team and organisation are able to move forward. In this course, well explore why people avoid difficult conversations, the importance […]
Communication
This course looks at all aspects of communication; what it is, the barriers of communication and the communication process.
Creating Presentation Support Materials
Do you know how and when to use visual support materials effectively? Can you use good design principles to create visuals that enhance rather than clash? Do you know when and how to use handouts and notes?
Customer Centricity: The Customer At The Centre Of The Business
In this course, you’ll learn the importance of focussing all your efforts on satisfying the needs and exceeding the expectations of your customers, and key points for improving your skills and attitude to create loyal customers.
Customer Service Essentials
In this course, you will examine what customer service is, what impact it has on organisations and how you can measure it. You will explore the link between customer service and customer satisfaction, using examples to identify good and poor practice, and identify some of the skills that you need to deliver good customer service. […]
Deciding in Uncertainty
In a situation of uncertainty or where there is a lack of information, do you feel you are not able to decide quickly and effectively? Does it sometimes happen that you repent for taking decisions too hastily, or for having hesitated too much? In this course, you will learn how to decide even in uncertain […]
Responding to Change Training
This online Responding to Change Training course is designed to enable employees to feel prepared and more comfortable when handling change. Additionally, the course aims to help the user become more open to embracing change, whether it be in a professional or personal setting.Upon completing the course, the user will be presented with a certificate […]
Green Bonds: An Introduction
As interest in Socially Responsible Investing (SRI) and Environmental, Social, and Governance (ESG) issues has grown, the market for green bonds and other green assets has expanded rapidly. Today, this market includes a wide range of green debt instruments and new asset types are emerging regularly. However, a lack of universal global standards for defining […]