Calls that sell: turn your calls into customers and revenue
In this, you´ll learn the essentials to learn how to sell over the phone, win customers, overcome objections and close sales.
Caring for Vulnerable Customers
Caring for vulnerable customers is a cornerstone of customer and client care in modern corporate culture. How a company takes care of customers at a disadvantage reflects on its values and position in the marketplace. This course will examine how to identify a vulnerable customer and how to consider making the appropriate allowances for their […]
Circular Economy Tools: The 7 Rs
In this course, you’ll learn the essentials to understanding the circular economy and the 7Rs model (recycle, reduce, reuse, recover, repair, renew and redesign), in order to boost your household economy, take care of the planet and benefit future generations.
Closing the Sale
The sale can close at various stages of the sales process. Understanding where that can happen, and formally asking for the business is a crucial step. This module explores the different closing techniques that you can apply when closing the sale, including what to do if there is a delay and interest remains.
Collaborate with Other Departments
This course, created by ILM has been designed to help you get the most of out of working with other teams; understand knowledge management, potential problems, and service level agreements.
Collaborative Economy
Platforms for responsible consumption or for speculation? In the past decade, Internet access has encouraged access to consumer circuits presented as alternatives to the classic market. Uber, Airbnb… The collaborative economy is here to stay.
Communicate More Effectively
In this course, you’ll learn the key points for effective communication, allowing the student to master this essential tool for personal and professional relationships and thus make it easier to achieve different goals.
Communicating with Emotional Intelligence
Emotional Intelligence is your ability to positively manage your own and other peoples feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This course will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and […]
Complaints Management
Complaints Management will give you an insight into the best way of handling and managing complaints as well as the opportunity to practice dealing with difficult situations.
Consolidate Your Relationships in Your Team
In this course, you’ll learn the key points for being respectful, speaking assertively, managing self-control, being friendly, admitting mistakes and preventing and resolving conflicts, in order to strengthen relationships in your team.