Hiring Right First Time
Designed to help interviewers with the hiring process, this course covers how to prepare for an interview, including the consideration of essential and desired criteria, how to start an interview and the types of questions to ask as well as what to do once the process is concluded.
How to Be Assertive
This course looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, […]
How to Defend Yourself Against Verbal Attacks
In this, you’ll learn the essentials to apply these techniques and tips to be able to have the tools to defend themselves against possible verbal attacks.
How to Do Training Through Webinars
In this course, you’ll learn the key elements to getting the most out of this format in your training sessions, enjoying all the benefits of digital tools without losing the personal touch and spontaneity offered by a face-to-face course.
How to Manage Dissatisfied Customers, Complaints, and Claims
In this course, you’ll learn to handle any situation where the customer is unhappy with the treatment or service they’ve received, with the quality of the product or service they’ve purchased, with the level of technical service, or with any other incident, whether they just want to raise a complaint or formally make a claim.
How to Protect Yourself from Manipulative People
In this, you’ll learn the keys to knowing how to protect yourself when interacting with manipulative people.
How to Spot Manipulative People
In this, you’ll learn the keys to know how to interact with manipulative people, as well as to distinguish between manipulation and persuasion.
How to Successfully Overcome Difficult Situations with Customers
In this course, you’ll learn the key points for solving problematic situations or conflicts with customers that may put their satisfaction at risk, by applying suitable emotional management and technical strategies that make it possible to put things right.
How to Use Your Voice Effectively
It is more important than ever in companies to make your own ideas count and to make them contagious. Have you ever had to present a proposal and not received the feedback you hoped for? Do you feel embarrassed when you interact in public? Do you manage to engage the listener, in a way that […]
Improve the Customer Experience
In this course, you’ll learn the key points for offering customers an excellent service which is personalised and provides added value, based on an understanding of their emotions and their customer journey. All of this must be achieved by creating a team and making sure that every team member is focussed on customer perception.