The Team and Its Dynamics
Do you feel that your team is not close-knit? Do conflicts which seem irreconcilable often arise? Does it seem to you like everyone wants to impose themselves on the others? In this course, you will see how to overcome your “I” to become a “we.”
The Telephonic Front Line
For the customer who calls, there is no difference between a cleaner and the CEO: for the customer, the voice replying represents the company. This course will teach you to properly manage your phone contacts with customers.
Using Words and Voice Effectively (British English)
This course will equip you with enviable tools and techniques during your preparation to deliver engaging and successful presentations. Bring your message to life by using techniques such as anecdotes, analogies and quotes that will personalise your message to your audience. Find out how to vary your tone, pitch, pace and pauses to build emotion […]
Verbal Aikido: the Secret to Dealing with Aggressive People
In this, you’ll learn the essentials to help the learner apply the techniques and tips to be able to handle difficult conversations with aggressive people.
Visual Merchandising
Do you want to find out how Visual Merchandising levers stimulate the customer to purchase? Would you like to know the secrets of an effective store window? Would you like to improve the atmosphere and ambience of your store? Do you know how to make the most of the space in your store? This course […]
Work Together In Remote Teams, Taking Advantage Of Digital Tools
In this course, you’ll learn the key points for creating and developing a culture of networking, with the aim of boosting the productivity and efficiency of each individual involved, for the common good.
A Checklist for Promotional Telephone Calls
Do you find it difficult to make a successful promotional telephone call? Do you more often fail than succeed? Do you find the person you are calling more often than not ends the call immediately? If you ever get further with a call, do you then lose your train of thought? In this course, we […]
A Guide to Strategic Communication
Have you ever felt that the other person wasn’t listening or had ordered you to do something without even considering your opinion? Or maybe you were saying something and you were not being taken seriously, or you were assigning tasks that were not being carried out? Strategic conversation is a powerful persuasion tool. In this […]
Account Management Planning
Account management planning helps organisations build trust and loyalty whilst focusing on the long term relationship. Account planning supports revenue generation and can provide a competitive edge in the market.
Achieve Excellence Through Continuous Improvement
In this course, you’ll learn the necessary knowledge and guidelines to aim for excellence when carrying out tasks, know how to identify improvements to work roles, suggest appropriate ideas and improve competitiveness. Also issue guidelines in order to involve all members of the team so that they aim for excellence in everything they do and […]