It’s Not My Fault!
In your work group, do people operate at cross-purposes? Are there conflicts? Does individualism predominate? In this course, you will see how to share responsibilities with others in order to create effective and teams, with a shared sense of purpose, to deliver success.
Leading a Meeting (UK)
Do you know how to encourage participation in meetings and get everyone to contribute fully? Learn how to get the best out of people while skilfully controlling the way information flows, fully covering the agenda and finishing on time! (UK Version)
Learning from Achievements
Do you underestimate your achievements? Are you afraid to make a comparison with those you think are better than you? Do you stick to old solutions that were successful, even though they no longer work? With this course, you will learn how to use your achievements and those of others to solve problems, make improvements, […]
Maintaining Existing Customers
This course explores moments of magic and how these moments can generate return business. This involves providing great customer service and exceeding customer expectations. We will look at communication between the customer and the organisation and the importance of a customer care strategy.
Manage Your Emotions in Difficult Negotiations
In this, you’ll learn the keys to identifying and managing your own emotions in difficult negotiations.
Market Analysis and Segmentation
How much do you know about your market? How your customers think and act? Are the levers and mechanisms of the market a mystery to you? Do you know how your product/service is perceived and where it fits into the market? This course will teach you how to analyse the market and gain a greater […]
Matching Needs to Value
The perception of value can vary greatly depending on the company objectives, needs, preferences and expectations. Understanding what is of ‘value’ helps drive momentum and engagement.
Monitoring Progress
Have you ever not been able to reach your goals or those required of you? Have you ever been dissatisfied with yourself or one of your associates or colleagues? Have you ever had the feeling that things were getting out of control? In this course, you’ll find advice and practical tools to always master situations.
Negotiate successfully with NLP
In this, you´ll learn the techniques and tips to be able to learn how to use Neurolinguistic Programming when negotiating.
Negotiating with Procurement
The goal of procurement is to source the best products or services that meet the company’s needs and requirements, while optimising cost, quality or any other criteria that may be important to the company. Learn how to negotiate effectively with procurement and understand their approach.