Finance for Non-Financial Managers
Regardless of your role within an organisation, its important that you understand how well its performing on an economic level. This module explores the basic elements of an organisations accounts, including how its trading activity is recorded on the Profit and Loss Statement, how those figures are then adjusted to reflect the amount of cash […]
First Impressions
It takes just a matter of seconds for someone to form an opinion of you and once formed this opinion can be particularly difficult to change, therefore its important to make your first impression a good one. In this course we explore how impressions are formed, how to ensure you make a good first impression […]
Giving and Receiving Feedback
This course will explore the four main work climates: comfortable, stressful, apathetic and high performance and the characteristics of each. We will look at the importance of feedback on improving performance and will look at not only giving feedback but also receiving it.
Goal Setting
Are you sometimes unable to focus on what your objectives are? Or to understand what your degree of responsibility is? Are you unable to get your colleagues involved in achieving results? In this course, you will see how to manage the goal-setting phase: that is, how to correctly and efficiently determine the objectives you will […]
Great Conversations
Conversations are an important part of workplace culture. This module explores the importance of conversations in the workplace, techniques for starting a conversation and how a combination of active-listening, questioning techniques and confidence can help to make you a great conversationalist.
Guide to Using Feedback
Do your employees seem to not understand your feedback or your advice, and your suggestions are not given any consideration? Are you at a loss for how to cope with poor performance? This course will show you how to provide useful feedback in order to increase your employees’ performance to its full potential.
Handling Complaints
This course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how to deal with them and the steps that can be taken to resolve them.
How to Become An Eco-Social Customer
In this course, you’ll learn theLearn to change your lifestyle and achieve more sustainable habits in your daily life. Foster respect for the environment, human rights and equality through responsible consumption.
How to Create Communities And Solidarity Networks
In this course, you’ll learn the guidelines to promote the solidarity economy and support its development. Show you how to promote associative models and build in community to achieve a world more geared towards solidarity.
How to Deal with Susceptible People Without Getting Frustrated
In this, you´ll learn the guidelines to hold a conversation with a susceptible person without it turning into a conflict or argument, providing you with the guidelines and tips to base your relationship with highly sensitive people on empathy and sincerity.