Costs
Have you ever underestimated the resources needed for a project? How can you correctly identify the cost elements required by each activity specified by the work breakdown structure? In this course, we will address the cost management process and the main stages that make it up. We will look at the prerequisites for an effective […]
Creating Value For Your Internal and External Customers
In this course, you’ll learn to deliver excellent service by exceeding customer expectations through proactivity, empathy, attention to detail and personalisation, and doing so in alignment with other team members, fostering excellence at every link of the value chain.
Creative Problem Solving
When you are faced with a difficult problem, and you seem to have tried everything, do you feel a bit like a horse wearing blinkers? Your blinkers are your habits, the usual solutions that no longer work. So take off your blinkers, do not look only ahead, but in every direction. The solution could be […]
Critical Thinking: Think Harder And You’ll Get It Right
In this course, you’ll learn the key elements to analyse information and think rationally. Analyse information critically to avoid making mistakes or slip into unconscious bias. Think rationally for better and faster decision-making.
Customer Orientation
Who takes first priority in your work? Your boss? Your company? Your office or your department? Or your client? This course will teach you to understand the needs of the customer, to meet customer needs and exceed their expectations
Develop Your Ability to Work In High-Performance Teams
In this course, you’ll learn the key points to learn to promote cooperation in high-performance teams by applying basic teamwork techniques and concepts, confidence building, knowledge of the strengths and weaknesses of team members, establishing common objectives and preparing to tackle difficult situations, thus bringing the team closer together.
Developing and Implementing Sales Plans
Have you ever let things get out of control? Do you sometimes make it up as you go along without any clear sense of direction? Do you stick to the same old methods, even if they don’t work? In this course, you will learn how to develop and implement sales plans specifically: defining objectives, analysing […]
Digital Mindset
Do you know what a digital mindset is? What is it that differentiates the way digital innovators think? Is it possible to develop a digital mindset even as an adult? In this course, you’ll learn what a digital mindset is and how to develop one; you’ll also explore what behaviours you need to adopt to […]
Digital Tools for Enhanced Efficiency
Have you ever had to identify and quickly solve a problem? Do you use the web and its tools to support your work? Do you want to learn techniques and methods for being more efficient in your work? The web provides users with a great variety of software useful for improving time management in work […]
Disruptive minds: How to brainstorm game-changing ideas
In this, you´ll learn the essentials to master the brainstorming technique and generate innovative and original ideas in a collaborative way with the people in your team.