5S method for organising your work and life
In this, you´ll learn the essentials to learn how to organise your work and your life to increase your well-being.
6 Thinking Hats as a Creativity Technique
In this, you’ll learn the essentials to apply this technique to become a person with more flexible, reflexive and original reasoning skills, generating innovative solutions in groups or individually.
A Balancing Act
Whether engaging with co-workers, managers or customers, powerful communication skills will enable you to work more effectively and arrive at better outcomes, faster. This course will help you to improve your communication style and strike the balance between technical knowledge and interpersonal skills, to deliver exceptional customer service.
Achievement Orientation: Obtain Results by Focusing on Your Goals
In this course, you’ll learn the key points for developing your ability to achieve results, by overcoming challenges and difficulties, taking responsibility and making commitments in order to improve your personal and professional performance and efficiency. Also provide guidelines for establishing reasonable personal and professional goals and for identifying the priorities of actions and results.
Active and Empathetic Listening
Do you ever listen to others offhandedly, trying to anticipate their answers…or do you end other people’s sentences, interrupting continuously? In this course, you will learn to actively listen to others, tuning in to their wavelength to understand all the information that is given to you! The goal is to listen in a truly active, […]
Advanced Negotiating Techniques
In this course, you’ll learn the key points for learning to apply the techniques and strategies used by successful negotiators in unprofitable negotiation situations (deadlocks, low-margin or high-risk situations, etc.) and achieve successful results.
Ambiguity
Being able to manage ambiguous situations has increasingly become a common skill required in the workplace, with change quickly becoming the only certainty. Employees are required to act on incomplete information, adapt to change and imagine what’s possible in an uncertain future. In this module, well explore what is meant by ambiguity and how it […]
An Individual Development Plan
“Ah, if only I were faster!” “If only I had a better memory!” “If only I could speak French really well…I’m never going to succeed!” Unless… In this course, you will find a guide to organising a development plan for yourself and for your work group, so you can start to see results right from […]
Assert Yourself
When we find ourselves under pressure or in confrontational situations, we may react aggressively – or we may back down and say nothing. Neither approach is likely to result in a positive outcome and we’re likely to come away from the situation wishing we’d handled things differently. Failure to assert ourselves and communicate clearly can […]
Assert Yourself: Assertiveness
This course will enable your staff to have a better understanding of the disadvantages of aggressive and passive behaviour, the benefits of assertiveness, the way in which you make your point is just as important as what you say. Also how to disagree without being disagreeable, the steps to assertiveness, respect for others, how to […]