First Customer Meeting
Before you reach this stage where you will be meeting your prospect for the first time, you or someone within your organisation has likely made countless attempts to engage your prospect and schedule a meeting to discuss how you can help them. Congratulations – they have finally agreed to meet with you. Better still, they […]
Gain Customer Loyalty by Demonstrating Excellence
In this course, you’ll learn the key points for customer loyalty through communication that is adapted to their needs, expectations and knowledge, while adding differential value to the service, which allows you to increase the level of customer satisfaction and successfully meet quality standards.
Give Constructive Criticism and Transform Your Feedback
In this, you’ll learn the essentials to constructive criticism, without being afraid of others’ reactions. And provide effective feedback by conveying positive, clear and specific messages.
Good Environmental Practices For Professionals Working Remotely
In this course, you’ll learn the key tips and good practices to be environmentally conscious while working from home, saving money and energy at the same time
Guide to Receiving Criticism Without Taking Offence
In this, you’ll learn the essentials to provide the user with the techniques and tips needed to be able to deal with criticism and retain the constructive part of it.
Handling Complaints (British English)
This course will put your customer service skills sharply in focus, helping you to put your customer at the heart of what you do. (UK Version)
Handling Objections
At the heart of each objection lies an opportunity. You just need to find what that is! Objections at different stages of the sales process need to be managed accordingly. This module offers strategies and examples of how to overcome objections, and demonstrates how boundaries can be set by saying ‘No’.
Handling Questions (British English)
Questions are excellent opportunities to tailor your presentation to the meet audience’s needs. Learn how to encourage questions and explore how to prepare so you can respond effectively and with confidence. (UK Version
Happy Working in an Open Space
Do you feel lost if your desk is a long table shared with your colleagues? Do you find it difficult to work in an open space? Don’t worry! Most people find it hard to concentrate at the beginning. It’s normal to “feel adrift” when confronting new ways of working. Let’s try to ride the wave […]
Harnessing Your Own Resources
The right person, in the right place, at the right time, to do the right thing. Do you feel like that, or do you think that it’s a distant dream and even impossible? In this course, you will see how to make the most of your potential and your hidden talents so you can be […]