{"id":4434,"date":"2026-05-01T20:49:29","date_gmt":"2026-05-01T20:49:29","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/comment-surmonter-des-situations-difficiles-avec-des-clients\/"},"modified":"2026-05-01T20:49:29","modified_gmt":"2026-05-01T20:49:29","slug":"comment-surmonter-des-situations-difficiles-avec-des-clients","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/comment-surmonter-des-situations-difficiles-avec-des-clients\/","title":{"rendered":"Comment Surmonter Des Situations Difficiles Avec Des Clients"},"content":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour surmonter des situations probl\u00e9matiques et conflictuelles pouvant mettre en danger la satisfaction des clients gr\u00e2ce \u00e0 une gestion \u00e9motionnelle adapt\u00e9e et des strat\u00e9gies techniques permettant de redresser la situation.<\/p>","protected":false},"excerpt":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour surmonter des situations probl\u00e9matiques et conflictuelles pouvant mettre en danger la satisfaction des clients gr\u00e2ce \u00e0 une gestion \u00e9motionnelle adapt\u00e9e et des strat\u00e9gies techniques permettant de redresser la situation.<\/p>","protected":false},"featured_media":0,"template":"","categories":[20],"class_list":["post-4434","elearning","type-elearning","status-publish","hentry","category-business-skills"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":0,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4434\/revisions"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=4434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=4434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}