{"id":4433,"date":"2026-05-01T20:49:29","date_gmt":"2026-05-01T20:49:29","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/comment-gerer-les-clients-mecontents-les-plaintes-et-les-reclamations\/"},"modified":"2026-05-01T20:49:29","modified_gmt":"2026-05-01T20:49:29","slug":"comment-gerer-les-clients-mecontents-les-plaintes-et-les-reclamations","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/comment-gerer-les-clients-mecontents-les-plaintes-et-les-reclamations\/","title":{"rendered":"Comment G\u00e9rer Les Clients M\u00e9contents, Les Plaintes Et Les R\u00e9clamations"},"content":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour ma\u00eetriser n\u2019importe quelle situation o\u00f9 un client manifeste son d\u00e9saccord vis-\u00e0-vis du traitement ou du service re\u00e7u, de la qualit\u00e9 du produit ou du service achet\u00e9, du service technique ou de n\u2019importe quel autre incident, qu\u2019il expose une plainte ou que son intention soit de g\u00e9rer formellement une r\u00e9clamation.<\/p>","protected":false},"excerpt":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour ma\u00eetriser n\u2019importe quelle situation o\u00f9 un client manifeste son d\u00e9saccord vis-\u00e0-vis du traitement ou du service re\u00e7u, de la qualit\u00e9 du produit ou du service achet\u00e9, du service technique ou de n\u2019importe quel autre incident, qu\u2019il expose une plainte ou que son intention soit de g\u00e9rer formellement [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[20],"class_list":["post-4433","elearning","type-elearning","status-publish","hentry","category-business-skills"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":0,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4433\/revisions"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=4433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=4433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}