{"id":4268,"date":"2026-05-01T20:49:26","date_gmt":"2026-05-01T20:49:26","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/silver-experience-customer-service-excellence-with-the-older-generation\/"},"modified":"2026-07-15T15:22:10","modified_gmt":"2026-07-15T15:22:10","slug":"silver-experience-customer-service-excellence-with-the-older-generation","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/silver-experience-customer-service-excellence-with-the-older-generation\/","title":{"rendered":"Exp\u00e9rience Argent : L'excellence du service client avec la g\u00e9n\u00e9ration plus \u00e2g\u00e9e"},"content":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour offrir un excellent service aux clients de la g\u00e9n\u00e9ration plus \u00e2g\u00e9e, \u00e9liminer les pr\u00e9jug\u00e9s envers les clients plus \u00e2g\u00e9s, adopter une attitude accessible, digne de confiance et empathique envers les clients plus \u00e2g\u00e9s, et utiliser une communication claire adapt\u00e9e au niveau et aux caract\u00e9ristiques des clients plus \u00e2g\u00e9s.<\/p>","protected":false},"excerpt":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour offrir un excellent service aux clients de la g\u00e9n\u00e9ration plus \u00e2g\u00e9e, \u00e9liminer les pr\u00e9jug\u00e9s envers les clients plus \u00e2g\u00e9s, adopter une attitude accessible, digne de confiance et empathique envers les clients plus \u00e2g\u00e9s, et utiliser une communication claire adapt\u00e9e au niveau et aux caract\u00e9ristiques des clients plus \u00e2g\u00e9s.<\/p>","protected":false},"featured_media":0,"template":"","categories":[20],"class_list":["post-4268","elearning","type-elearning","status-publish","hentry","category-business-skills"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":1,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4268\/revisions"}],"predecessor-version":[{"id":9448,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4268\/revisions\/9448"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=4268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=4268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}