{"id":4213,"date":"2026-05-01T20:49:25","date_gmt":"2026-05-01T20:49:25","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/the-ten-dimensions-of-service-quality\/"},"modified":"2026-07-15T15:22:01","modified_gmt":"2026-07-15T15:22:01","slug":"the-ten-dimensions-of-service-quality","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/the-ten-dimensions-of-service-quality\/","title":{"rendered":"Les Dix Dimensions de la Qualit\u00e9 de Service"},"content":{"rendered":"<p>\u00cates-vous s\u00fbr d'offrir un service de qualit\u00e9 globale ? Ou parfois, lorsqu'il y a peu de temps, n\u00e9gligez-vous certains d\u00e9tails ? Votre client... a-t-il toujours raison ?<\/p>\n<p>Avec ce cours, vous apprendrez les dix dimensions du service, afin de pouvoir g\u00e9rer n'importe quelle situation avec professionnalisme et d\u00e9passer les attentes de vos clients.<\/p>","protected":false},"excerpt":{"rendered":"<p>Are you sure you&#8217;re offering all-round quality service? Or sometimes when there&#8217;s not much time available, do you overlook some detail? Is your customer&#8230;always right? With this course, you will learn the ten dimensions of service, so you can manage any situation with professionalism and go beyond your customers&#8217; expectations.<\/p>","protected":false},"featured_media":0,"template":"","categories":[20],"class_list":["post-4213","elearning","type-elearning","status-publish","hentry","category-business-skills"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":1,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4213\/revisions"}],"predecessor-version":[{"id":9393,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4213\/revisions\/9393"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=4213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=4213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}