{"id":4206,"date":"2026-05-01T20:49:25","date_gmt":"2026-05-01T20:49:25","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/the-kano-quality-model\/"},"modified":"2026-07-15T15:22:00","modified_gmt":"2026-07-15T15:22:00","slug":"the-kano-quality-model","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/the-kano-quality-model\/","title":{"rendered":"Le Mod\u00e8le de Qualit\u00e9 de Kano"},"content":{"rendered":"<p>Recevoir quelque chose d'inattendu qui d\u00e9passe un peu nos attentes est excitant, n'est-ce pas ? M\u00eame votre produit ou service doit avoir quelque chose en plus par rapport aux autres, pas seulement ce que le client attend et demande.<\/p>\n<p>Dans ce cours, vous apprendrez une m\u00e9thode qui vous donnera les meilleures chances de satisfaction client et vous permettra d'offrir une exp\u00e9rience de qualit\u00e9 qui fid\u00e9lise la client\u00e8le, suscite un bouche-\u00e0-oreille positif et am\u00e9liore votre r\u00e9putation !<\/p>","protected":false},"excerpt":{"rendered":"<p>Receiving something you do not expect that goes a bit beyond your expectations is exciting, right? Even your product or service must have something more if compared with others, not just what the customer expects and asks you for. In this course, you will learn a method to give you best chance of customer satisfaction [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[20],"class_list":["post-4206","elearning","type-elearning","status-publish","hentry","category-business-skills"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":1,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4206\/revisions"}],"predecessor-version":[{"id":9386,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4206\/revisions\/9386"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=4206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=4206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}