{"id":4206,"date":"2026-05-01T20:49:25","date_gmt":"2026-05-01T20:49:25","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/the-kano-quality-model\/"},"modified":"2026-05-01T20:49:25","modified_gmt":"2026-05-01T20:49:25","slug":"the-kano-quality-model","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/the-kano-quality-model\/","title":{"rendered":"The Kano Quality Model"},"content":{"rendered":"<p>Receiving something you do not expect that goes a bit beyond your expectations is exciting, right? Even your product or service must have something more if compared with others, not just what the customer expects and asks you for.<\/p>\n<p>In this course, you will learn a method to give you best chance of customer satisfaction and to deliver an experience in quality that generates customer loyalty, triggers positive word-of-mouth feedback, and enhances your reputation!<\/p>","protected":false},"excerpt":{"rendered":"<p>Receiving something you do not expect that goes a bit beyond your expectations is exciting, right? Even your product or service must have something more if compared with others, not just what the customer expects and asks you for. In this course, you will learn a method to give you best chance of customer satisfaction [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[20],"class_list":["post-4206","elearning","type-elearning","status-publish","hentry","category-business-skills"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":0,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4206\/revisions"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=4206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=4206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}