{"id":4202,"date":"2026-05-01T20:49:25","date_gmt":"2026-05-01T20:49:25","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/the-front-line-managing-difficult-cases\/"},"modified":"2026-05-01T20:49:25","modified_gmt":"2026-05-01T20:49:25","slug":"the-front-line-managing-difficult-cases","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/the-front-line-managing-difficult-cases\/","title":{"rendered":"The Front Line: Managing Difficult Cases"},"content":{"rendered":"<p>Complaining customers, irritated customers, careless customers, aggressive customers, suspicious customers&#8230;<\/p>\n<p>In this course, you will see how to manage difficult cases, complaints, and disputes in a way that turns them into opportunities for improvement.<\/p>","protected":false},"excerpt":{"rendered":"<p>Complaining customers, irritated customers, careless customers, aggressive customers, suspicious customers&#8230; In this course, you will see how to manage difficult cases, complaints, and disputes in a way that turns them into opportunities for improvement.<\/p>","protected":false},"featured_media":0,"template":"","categories":[20],"class_list":["post-4202","elearning","type-elearning","status-publish","hentry","category-business-skills"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":0,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/4202\/revisions"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=4202"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=4202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}