{"id":3576,"date":"2026-05-01T20:48:41","date_gmt":"2026-05-01T20:48:41","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/renforcez-la-satisfaction-des-clients-en-creant-une-culture-de-customer-experience\/"},"modified":"2026-05-01T20:48:41","modified_gmt":"2026-05-01T20:48:41","slug":"renforcez-la-satisfaction-des-clients-en-creant-une-culture-de-customer-experience","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/renforcez-la-satisfaction-des-clients-en-creant-une-culture-de-customer-experience\/","title":{"rendered":"Renforcez La Satisfaction Des Clients En Cr\u00e9ant Une Culture De Customer Experience"},"content":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour diriger des \u00e9quipes orient\u00e9es client, sensibiliser \u00e0 l\u2019importance de cr\u00e9er des exp\u00e9riences client positives, transmettre l\u2019importance de la satisfaction, de la captation, de la fid\u00e9lisation et de la r\u00e9tention de clients pour chaque professionnel, et cr\u00e9er des environnements et des \u00e9quipes de travail engag\u00e9s qui auront un impact positif sur l\u2019impression des clients.<\/p>","protected":false},"excerpt":{"rendered":"<p>Dans ce cours, vous apprendrez les cl\u00e9s pour diriger des \u00e9quipes orient\u00e9es client, sensibiliser \u00e0 l\u2019importance de cr\u00e9er des exp\u00e9riences client positives, transmettre l\u2019importance de la satisfaction, de la captation, de la fid\u00e9lisation et de la r\u00e9tention de clients pour chaque professionnel, et cr\u00e9er des environnements et des \u00e9quipes de travail engag\u00e9s qui auront un [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[19],"class_list":["post-3576","elearning","type-elearning","status-publish","hentry","category-leadership-and-development"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/3576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":0,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/3576\/revisions"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=3576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=3576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}