{"id":3526,"date":"2026-05-01T20:48:40","date_gmt":"2026-05-01T20:48:40","guid":{"rendered":"https:\/\/plusdynamique.net\/elearning\/increase-customer-satisfaction-by-creating-a-customer-experience-culture\/"},"modified":"2026-07-15T15:20:07","modified_gmt":"2026-07-15T15:20:07","slug":"increase-customer-satisfaction-by-creating-a-customer-experience-culture","status":"publish","type":"elearning","link":"https:\/\/plusdynamique.net\/fr\/elearning\/increase-customer-satisfaction-by-creating-a-customer-experience-culture\/","title":{"rendered":"Augmenter la satisfaction client en cr\u00e9ant une culture de l'exp\u00e9rience client"},"content":{"rendered":"<p>Dans ce cours, vous apprendrez les points cl\u00e9s pour diriger des \u00e9quipes orient\u00e9es client, en expliquant l'importance de cr\u00e9er des exp\u00e9riences client positives, en transmettant l'importance que chaque professionnel se concentre sur la satisfaction, l'acquisition, la fid\u00e9lisation et la r\u00e9tention du client, et en cr\u00e9ant des \u00e9quipes et des environnements engag\u00e9s qui font une impression positive sur les clients.<\/p>","protected":false},"excerpt":{"rendered":"<p>Dans ce cours, vous apprendrez les points cl\u00e9s pour diriger des \u00e9quipes orient\u00e9es client, en expliquant l'importance de cr\u00e9er des exp\u00e9riences client positives, en transmettant l'importance que chaque professionnel se concentre sur la satisfaction, l'acquisition, la fid\u00e9lisation et la r\u00e9tention du client, et en cr\u00e9ant des \u00e9quipes et des environnements engag\u00e9s qui font une impression positive sur les clients.<\/p>","protected":false},"featured_media":0,"template":"","categories":[19],"class_list":["post-3526","elearning","type-elearning","status-publish","hentry","category-leadership-and-development"],"acf":[],"_links":{"self":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/3526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning"}],"about":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/types\/elearning"}],"version-history":[{"count":1,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/3526\/revisions"}],"predecessor-version":[{"id":8715,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/elearning\/3526\/revisions\/8715"}],"wp:attachment":[{"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/media?parent=3526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plusdynamique.net\/fr\/wp-json\/wp\/v2\/categories?post=3526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}